Help & contact

Questions, bugs, ideas? Write to us.

Refunds for purchases go through the App Store or Google Play, because that is where you paid.

Many answers are already in the questions and answers.

Questions and answers

Do I need an account?

No. There is no sign-up, no e-mail and no password. On the first purchase the app contacts our server anonymously with a random device id so the purchase can be checked.

How do I buy an add-on pack?

Tap a game with a padlock in the app. You see what it contains and the price from the store. Payment only happens on the App Store or Google Play.

New phone, same store – how do I get my purchases back?

Tap “Restore purchases” in the pack view or under Settings → Privacy & legal notice → Purchases. You need the internet and the same store account.

I’m switching from Android to iPhone (or the other way round).

On the old device: Settings → Switching phones → “Transfer to a new device”. You get a code that is valid for 15 minutes. On the new device choose “Take over from another device”, enter or scan the code and confirm on the old device. Both devices need the internet. This transfer does not work without the old device.

How do I manage the read-aloud voices?

Under Settings → Read aloud → Voice packs you download, update or delete voices per game and language. German and English can be installed at the same time; cards are read in their own language.

How does the 18+ area work?

Adult content only appears once a date of birth of 18 or older has been entered and confirmed on the device. It is a self-declaration, not a verified age check. A purchase is not an age confirmation.

Does OddCue work offline?

Yes, playing works without the internet – including bought packs and downloaded voices. Buying, the first restore, device transfer and downloads need a connection. The app only notices a refund at the next online sync.